Nothing here should be a surprise

For massage and mixed sessions, yes — the receipt carries the therapist's name, the FQM number 20937, the date, the treatment and the amount you paid. Reflexology on its own is not receipted.

Most Québec extended health plans include massage therapy. Check your own plan for the annual cap and whether a referral is required.

Whatever you're comfortable in. You stay covered throughout and you decide what you keep on.

Only the area being worked on is uncovered at any time.

Treatment work on a tight area can be uncomfortable while it's happening — but it should never be something you endure in silence.

Say the word and the pressure changes immediately. That isn't a courtesy, it's how the session is meant to run.

Suite 211-1, second floor, at 1805 Rue Sauvé Ouest. Métro Sauvé is a short walk, bus 121 stops nearby, and there's street parking.

Five minutes early is plenty on a first visit — enough time to settle, not enough to sit around.

Nothing. Your intake form arrives by email when you book, so there's no clipboard waiting for you.

If you're claiming on insurance, your policy number is useful but not required at the visit.

Your therapist will tell you what they found and what would help — including if that's something other than massage.

Your receipt arrives by email. If a follow-up would help, they'll say so; nobody will push you to rebook at the desk.

By card at the clinic. Session packs are paid at the clinic too, at your first pack session. The exception is the weekend: Saturday and Sunday sessions are paid in full to confirm, through the payment link we email you when you pick your time.

Every appointment booked against a pack is already covered when you walk in.

Free up to 24 hours before, from the link in your confirmation email. No phone call needed.

The clinic operates in English and French. Samer also speaks Arabic.